ACU Bill Pay FAQs
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Will my payees and scheduled bill payments transfer over?
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The majority of payees and scheduled payments will be converted to our new Bill Pay provider. However, some data may not successfully transfer over. Log into Bill Pay to review your scheduled payments and payees to ensure their presence and accuracy.
If you are currently signed up for an eBill, the biller will transfer over, but you will need to reactivate the eBill option. Please refer to the eBill FAQ section.
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When will the money be debited from my account?
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If you are sending an electronic payment, it will be debited from your ACU account on the ‘Estimated Delivery Date’. Payments sent by check will be debited from your account when the recipient cashes the check.
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How do I know if my payment is being sent electronically or by check?
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In the new Bill Pay system there is a symbol next to each of your billers that indicates how the payment will be delivered. A lightning bolt
indicates an electronic payment while an envelope 
indicates the payment will be sent by check. -
When will a payee receive my payment?
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Some bill payments that previously have been sent electronically will be changed to a paper check, and vice-versa. The calendar tool will allow you to determine the estimated delivery date and make adjustments to the send date to ensure the bill payment will arrive on time.
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Do I need to update my ACU Mobile banking app?
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iPhone and iOS users will need to update the ACU Mobile Banking app to use the updated Bill Pay on mobile. The update can be downloaded from the app store.
eBill FAQs
eBills are electronic versions of paper bills that arrive in your Bill Pay account just like a paper bill would arrive in your mailbox. When you signed up for an eBill you agreed to allow us to access the biller’s website on your behalf. For security reasons we are unable to transfer over this authorization to the new Bill Pay.
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Will my eBills transfer over?
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No—The billers will transfer over, but you will need to activate the eBill option for eligible payees, listed in the eBills tab within Bill Pay.
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Will my automatic payment rules for eBills transfer over?
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No—Initially there will be no option to set up automatic payment rules.
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Will I be able to set up eBills for all my payees?
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Some payees are not set up to send eBills. We will be continually working with payees to update their options.
Send/Transfer Money FAQs
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What is changing?
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We’re adding a new option within Bill Pay labeled ‘Transfer/Send Money’ that will allow you to transfer funds to and from your other financial institutions, as well as send money to both members and non-members quickly and easily within Bill Pay.
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Will I be able to request money from another person?
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No—Initially there will be not be an option to request money from another individual.